- The item must be returned in original re-saleable condition with all tags and packaging (ready to be put back on the shelf)
- The item/s must NOT be opened, used, worn or damaged, and must in perfect condition when we receive them back.
- DO NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
- The item is securely packed to ensure it is received back by us in original and re-saleable condition.
The refund amount will also have original freight costs and warehouse fees deducted. If the item was dispatched with free or notional (eg $11 freight) shipping, a 10% warehouse handling fee will also be deducted from the refund amount.
We sell across many channels and from a number of locations, if for any reason we are unable to complete your transaction we will refund you 100% and advise that we can not complete the transaction.
We offer a retrurn to base warranty on all products from the date of purchase, unless otherwise stated. We warrant products against defects in materials and/or workmanship. If a defect arises and a valid claim is received by us within 30 days of purchase, we may, at our option, repair the products, provide replacement parts, arrange a full replacement or arrange a refund minus handling and freight charges. If a defect arises and a valid claim is received by us after 30 days of purchase, we will replace the parts needed to repair the products. The warranty period for commercial use is 3 months, private use warranty varies by individual products.
Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, natural disaster, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance). All accessories and bonus gifts are not covered by warranty such as carry bags, cable, and batteries and the like, and therefore should not be assumed to be part of the purchase.
All purchasers should be aware that freight handling can result in some minor scratches or minor dents, these must be accepted as part of the delivery process with these large and heavy goods in particular, please advise any delivery damage immediately to discuss any possible options. In most instances these are not material enough to warrant any claim.
PROOF OF WARRANTY
Your receipt of purchase is proof of your warranty. Please provide the following details when contacting us about a warranty claim:
- Date of purchase:
- Full delivery name:
- Full delivery address:
- Phone number:
DEAD ON ARRIVAL/DAMAGED
Should your item not function on arrival (dead on arrival) you are entitled to return the product to us for a full refund, repair, or replacement at your request. The item needs to be returned and inspected prior to any resolution being provided. The outcome of the inspection will take no longer than 8 business days from the date the item is received to our service department.